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Certified-Business-Analyst Latest Exam Labs & Certified-Business-Analyst Latest Braindumps Ebook

After cracking the Salesforce Certified Business Analyst Exam (Certified-Business-Analyst) exam you will receive the credential badge. It will pave your way toward well-paying jobs or promotions in any reputed tech company. At TroytecDumps have customizable Salesforce Certified-Business-Analyst practice exams for the students to review and improve their preparation. The Salesforce Certified-Business-Analyst Practice Test material product of TroytecDumps are created by experts with the dedication to help customers crack the Salesforce Certified-Business-Analyst exam on the first attempt.

Salesforce Certified Business Analyst certification exam covers a wide range of topics related to Salesforce, including business analysis, data modeling, system architecture, and implementation strategies. Candidates must have a good understanding of Salesforce administration, including user management, security, and data management. They should also be familiar with Salesforce's automation tools, such as workflows, process builder, and flow.

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Salesforce Certified Business Analyst certification is designed for professionals who have experience working with Salesforce and want to develop their skills and knowledge in business analysis. Salesforce Certified Business Analyst Exam certification is a must-have for professionals who want to work as business analysts or project managers for Salesforce implementations. It demonstrates to employers that the candidate has a deep understanding of the Salesforce platform, its features and functionality, and how to use it to solve business problems.

Salesforce Certified Business Analyst Exam Sample Questions (Q194-Q199):

NEW QUESTION # 194
The business analyst at Northern Trail Outfitters receives a requirement from the CRM manager to have visibility into their team's queues to monitor open cases.
Which user story meets this requirement?

A. As a CRM manager, I need to see my team's work queues so I can monitor their open tickets.
B. As a CRM manager, I need a record-triggered flow to view my team's work queues so 1 can monitor their open tickets.
C. As a user, I need to see case queue to monitor my team's work.

Answer: A

Explanation:
Explanation
The user story that meets the requirement is "As a CRM manager, I need to see my team's work queues so I can monitor their open tickets". A user story is a statement that describes what a user or stakeholder needs or wants from a system or solution in order to achieve a specific goal or outcome. A user story follows the format
"As a [role], I want to [action], so that I can [outcome]". A user story helps to capture and communicate the business value and benefit of a requirement or feature. The user story that meets the requirement is "As a CRM manager, I needto see my team's work queues so I can monitor their open tickets" because it specifies the role (CRM manager), the action (see my team's work queues), and the outcome (monitor their open tickets). The other user stories are either too vague or too specific (A) to meet the requirement.
References:https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/

NEW QUESTION # 195
Which of the salesforce app providers will be able to unlock a locked user with their phones?

A. Android (Google Play)
B. iOS (App Store)
C. Only those that download the app from the App Exchange.
D. All of them.

Answer: D

Explanation:
All of the salesforce app providers will be able to unlock a locked user with their phones. The Salesforce app is available for iOS (App Store), Android (Google Play), and Windows 10 devices, and it allows users to unlock themselves using biometric authentication or a verification code sent to their email or phone number.
References: https://help.salesforce.com/s/articleView?id=sf.mobile_app_unlock.htm&type=5

NEW QUESTION # 196
A business analyst (BA) at Northern Trail Outfitters has been asked to prepare documentation including acceptance criteria and definition of done for a Heroku project.
Which way should the BA approach creation of this documentation?

A. Include the overall perspective for acceptance criteria and the persona's perspective for definition of done.
B. Create one consolidated set of documentation as the two terms are synonymous and used interchangeably.
C. Include the personal perspective for acceptance criteria and the overall perspective for definition of done.

Answer: C

Explanation:
Explanation
The way that the business analyst should approach creation of this documentation is to include the personal perspective for acceptance criteria and the overall perspective for definition of done. Acceptance criteria are statements that define the conditions that a product or feature must meet in order to be accepted by stakeholders or end users. They should include the personal perspective of how a product or feature works or looks like for a specific persona or scenario. Definition of done is a checklist that defines the quality standards that a product or feature must meet in order to be considered complete and ready for release. It should include the overall perspective of what needs to be done for any product or feature across different stages or aspects such as development, testing, documentation, etc. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/user-stories
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/user-accepta

NEW QUESTION # 197
The sales team at Universal Containers (UC) has been using multiple tools to track opportunities, leading to inaccurate forecasting and an unclear picture of UC's sales pipeline. UC has appointed a project team to implement Sales Cloud to help resolve these issues. TTie sales team doubts the new tool will meet their needs and is concerned it will be difficult to use. The business analyst (BA) assigned to the project knows the stakes are high to get the right solution in place.
Using their influence, what should the BA do to gain the necessary buy-in and support from the sales team to ensure a solution meets the requirements?

A. Present the pros and cons of the decision by using logic and facts.
B. Ask questions to understand their needs and focus on shared goals.
C. Demonstrate the BA's expertise and clearly state the decision is final.

Answer: B

Explanation:
Explanation
The business analyst should do to gain the necessary buy-in and support from the sales team to ensure a solution meets the requirements is to ask questions to understand their needs and focus on shared goals.
Asking questions is an elicitation technique that allows the business analyst to gather information, clarify assumptions, or validate understanding from stakeholders. It can help the business analyst understand the sales team's doubts or concerns about the new tool, and address them with empathy or evidence. Focusing on shared goals is a collaboration technique that aligns stakeholders on a common vision or outcome for a project or initiative. It can help the business analyst show how the new tool will benefit the sales team and meet their expectations or needs.Presenting the pros and cons of the decision by using logic and facts may not be an effective way to gain buy-in and support from the sales team because it may not address their emotional or psychological barriers or resistance to change. Demonstrating expertise and clearly stating the decision is final may not be an effective way to gain buy-in and support from the sales team because it may not involve them in the decision-making process or respect their opinions or feedback. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/customer-di
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/collaboratio

NEW QUESTION # 198
Northern Trail Outfitters has a large Salesforce org with sales, marketing, and billing teams pushing for the development of a large number of items in the backlog.
Which management process should the business analyst suggest to help the teams align on their competing priorities?

A. Vision, Values, Methods, Obstacles, and Measures (V2MOM)
B. Business Process Modeling Notation (BPMN)
C. Integrated Definition for Process Description Capture Method (IDEF3)

Answer: A

Explanation:
The management process that the business analyst should suggest to help the teams align on their competing priorities is Vision, Values, Methods, Obstacles, and Measures (V2MOM). V2MOM is a framework that helps to define and communicate a shared vision and strategy for a project or organization. V2MOM stands for Vision (what you want to achieve), Values (what's important to you), Methods (how you will get it done), Obstacles (what might stand in your way), and Measures (how you will know when you're successful).
V2MOM helps to align teams on their common goals and priorities, as well as track their progress and results.
References: https://trailhead.salesforce.com/content/learn/modules/v2mom-align-your-vision-and-values
/v2mom-introduction

NEW QUESTION # 199
......

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